Shipping policy

Thank you for visiting and shopping at Soulcraft Gifts. Here is everything you need to know about our shipping procedures, delivery times, and order tracking.

📦 Processing & Production Time

  • All orders are processed and created within 1 to 2 business days (Monday through Friday, excluding weekends and major holidays).
  • Note: Processing time includes standard quality inspection and carefully assembling your chosen jewelry piece with its custom message card.
  • Once your order is processed and packaged, you will receive an automated email confirmation containing your official tracking link.

🚚 Estimated Delivery Times

We ship worldwide! Transit times depend on your destination address:

Destination Region Estimated Transit Time
United States 5 – 7 Business Days
Canada 5 – 9 Business Days
United Kingdom & Europe 5 – 9 Business Days
Australia & New Zealand 5 – 9 Business Days
Rest of the World 10 – 20 Business Days

*Delivery times listed above reflect transit times after production. During peak holiday seasons or sales events, carrier networks may experience minor delays.

💳 Shipping Costs

  • Worldwide Standard Shipping: FREE on all orders worldwide!

📍 Order Tracking

  • As soon as your order ships, we will send a tracking link directly to your email address.
  • Please allow 24 to 72 hours for the shipping carrier to scan your package and update tracking information online.

🌍 Customs, Import Duties & Taxes

International orders shipped outside of the United States may be subject to import duties, value-added taxes (VAT), or customs fees levied by the destination country. These additional charges are the responsibility of the recipient.

⏳ Carrier Delays

While we do everything in our power to ensure prompt delivery, shipping times may occasionally be affected by factors outside our control, including:

  • Unforeseen postal network or courier backlogs
  • Regional weather disruptions
  • Local customs holds and clearance checks

We appreciate your patience during these rare events.

🔎 Missing, Lost, or Delayed Packages

  • If your tracking stops updating or appears lost: Please email us at help@soulcraftgifts.com. We will immediately launch an investigation with the courier to trace your package. If the shipment is confirmed lost in transit, we will send a replacement free of charge or process a full refund.

 

  • If tracking shows "Delivered" but you haven't received it:
  1. Check around your doorstep, porch, side entrance, or mailbox.
  2. Verify with neighbors or household members in case it was accepted on your behalf.
  3. Contact your local post office or delivery driver with your tracking number.
  4. If the item is still not found, contact us at help@soulcraftgifts.com and our support team will assist you.

📧 Contact Customer Support

If you have any questions regarding your order status or shipping updates, please reach out to us at:

Email: help@soulcraftgifts.com