Refund policy

Thank you for shopping with Soulcraft Gifts. We want you to love your purchase, but if something isn’t right, we are here to help.

📦 Returns

Our return policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, unworn, in its original condition, and in its original packaging (including any message cards and gift boxes).
  • Proof of purchase (receipt or order confirmation email) is required.

Non-returnable items:

  • Gift cards

Note: Please contact us at help@soulcraftgifts.com before sending any returns back. Unauthorized returns sent without prior approval will not be accepted.

💳 Refunds (If Applicable)

  1. Once your return is received and inspected, we will notify you via email whether your refund is approved or rejected.
  2. If approved, your refund will be processed and automatically applied to your original payment method within 5 to 10 business days (depending on your bank or payment provider).

🚚 Global & Worldwide Shipping

We ship worldwide! Shipping times vary depending on your location and chosen shipping method at checkout.

  • Tracking: All international and domestic orders include tracked shipping.
  • Carrier Delays: During peak holiday seasons or customs processing, shipping carriers may experience minor delays. Please reach out to us if your package is taking longer than expected, and we will gladly investigate it for you.
  • Customs, Duties & Taxes: For international shipments outside the US, orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the customer.
  • PO Boxes: Orders shipped to PO Boxes or remote international regions may not be eligible for express delivery times.

❌ Cancellations

Orders may only be canceled within 1 hour of placement, as our custom jewelry and message card pieces are quickly moved into processing, production, and packaging.

🏷️ Sale & Promotional Items

Only regular-priced items are eligible for refunds. Items purchased on clearance or final sale cannot be refunded unless they arrive damaged or defective.

🔄 Exchanges & Damaged Items

We replace items if they are defective, damaged in transit, or if you received the wrong item. If you need to request an exchange for the same item, please email us at help@soulcraftgifts.com with photos of the damaged or incorrect item.

📬 Return Shipping Instructions

To initiate a return, please email us at help@soulcraftgifts.com for authorized return addresses and instructions.

  • Customers are responsible for paying their own return shipping costs.
  • Original shipping fees paid at checkout are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item.

⌛ Late or Missing Refunds

If you haven’t received your refund after receiving our approval confirmation:

  • Re-check your bank account or credit card balance.
  • Contact your credit card company, it often takes a few business days before a refund is officially posted.
  • Contact your bank, as processing times vary between institutions.

If you’ve completed these steps and still have not received your refund, please reach out to us at help@soulcraftgifts.com.